UX
Audits.
We audit for empathy. Our UX experts deconstruct your product screen by screen, interaction by interaction — to reveal the hidden frustrations preventing your users from falling in love with your brand and costing you conversions you'll never see in your analytics.
Eliminating
Friction.
A great user experience is invisible. When it's working, users don't notice it — they just convert. We find the visible problems and turn them into seamless interactions.
Heuristic Evaluation
Analyzing your interface against the 10 core principles of interaction design to systematically find hidden friction points — the micro-frustrations that users feel but never report, and that silently destroy conversion rates.
Accessibility Compliance
Ensuring your digital product meets WCAG 2.1 standards and is inclusive for all users, regardless of ability — because accessibility isn't just ethical, it's a direct Google ranking factor and enterprise procurement requirement.
User Journey Mapping
Visualizing the entire customer path from first click to final conversion — identifying every barrier, detour, and drop-off point that's leaking revenue from your funnel before users even reach your CTA.
Performance UX
Measuring the psychological impact of page load speeds and interaction latency on your user retention — because a 100ms delay triggers the same frustration response as a broken button. We find and fix both.
What Bad UX
Costs You.
UX isn't a design preference — it's a revenue lever. Every friction point in your product is a conversion that didn't happen, a user who didn't return, and a sale your competitor got instead.
Your checkout is leaking revenue
The average e-commerce checkout abandonment rate is 70%. A single UX fix — removing a required account creation, simplifying form fields, or adding a progress indicator — can recover 15–30% of those lost sales.
Your onboarding loses users before they activate
For SaaS products, 40–60% of users who sign up never reach their "aha moment." Poor onboarding UX is almost always the cause — and it's fixable with the right audit.
Mobile users are bouncing
If your mobile experience has friction — small tap targets, slow loads, unclear navigation — you're losing 60%+ of your traffic before they even see your value proposition. Google also penalizes it.
Your support costs are a UX symptom
Every support ticket about "how do I do X?" is a UX failure. Poor interface clarity doesn't just frustrate users — it costs your support team time and your business money on every interaction.
User-Centric
Precision.
We look at your product through the eyes of your users — not your stakeholders. Our audits identify not just what is broken, but why users feel the way they do when they encounter it.
Pinpointing the exact moments when users feel frustrated, confused, or uncertain — mapped to specific screens, interactions, and copy — so fixes are surgical, not speculative.
Building the interaction hooks, micro-reward moments, and progress indicators that keep users coming back — because retention is designed, not hoped for.
Ensuring your experience is flawless from the smallest mobile screen to the largest desktop monitor — because 60%+ of your traffic is mobile, and most UX issues live there.
THE AUDIT LIFECYCLE.
Inspection
Deep-diving into every screen, interaction, and user flow to map the current state of your user experience — with heatmaps, session recordings, and expert analysis identifying every friction point and conversion leak.
Analysis
Synthesizing all findings into a prioritized roadmap of design and technical improvements — ranked by conversion impact, implementation effort, and user frustration severity. Not a list of problems — a plan to fix them.
Evolution
Providing the high-fidelity prototypes, design specs, and technical recommendations needed to execute the transformation — with implementation support available if you need us to build what we audit.
Your Audit
Deliverables.
Every Injaazh UX Audit delivers a complete experience intelligence package — not a list of opinions, but a prioritized, evidence-based action plan.
Full Heuristic Audit Report
A screen-by-screen analysis of your product against the 10 Nielsen-Norman UX heuristics — with every violation documented, severity-rated, and explained in plain language.
User Journey Map
A visual map of your complete customer journey — from first touch to conversion — with every friction point, drop-off, and emotional state annotated and prioritized.
Heatmap & Session Recording Analysis
Behavioral data from real users showing where they click, where they stop, where they rage-click, and where they leave — with patterns and anomalies identified.
Prioritized Fix Roadmap
A ranked list of UX improvements ordered by conversion impact vs. implementation effort — so your dev team knows exactly what to fix first and why.
Accessibility Compliance Report
A full WCAG 2.1 audit identifying every accessibility violation — with specific fixes documented for each issue and an overall compliance score.
High-Fidelity Prototypes
For critical UX issues, we provide redesigned screens as high-fidelity Figma prototypes — ready to hand directly to your development team for implementation.
Does Your Product
Need An Audit?
UX problems rarely announce themselves. They hide in your analytics as unexplained drop-offs, in your support queue as repeated questions, and in your churn data as users who left without saying why.
If three or more of these describe your product, a UX audit will find revenue you didn't know you were losing.
Your conversion rate is below industry average and you don't know why
Users sign up but don't activate — your onboarding has a leak you haven't found yet
Your support team keeps answering the same "how do I..." questions
You've redesigned before but conversions didn't improve as much as expected
Mobile bounce rates are significantly higher than desktop — a classic mobile UX failure signal
You're adding features but engagement isn't increasing — complexity is killing usability
Design For Delight.
Ready to fix the friction? Let's run a surgical UX audit and build an experience that your users will never want to leave — and that converts at every step of the journey.